Dunkin' - Kennesaw

This a great Dunkin'! The people are always very friendly. They could use A larger inventory of donuts especially blueberry cake. Four out of the five times I want one of those little bad boys you guys are out. :

After last night 2/14 this location has lost a long time customer and I may not be back to a Dunkin’ Donuts for awhile. I placed an online order and when I arrived at the drive thru to pick it up 10-15 minutes later after placed, it was not ready. Instead at the drive through window, a gentlemen was on his phone sitting down and the young lady with the braids told him about my order. He looked irritated he had to work. He proceeded to finish whatever he was doing on his phone and then put on gloves to make my food while still touching his phone in between making my food. I stared the whole time appalled at what I was seeing and he made eye contact with me several times probably knowing he was being lazy not wanting to make the online order and being unsanitary. No care. He gave me my food at the window polite. I decided to park my car and walk inside to tell him I saw him playing on his phone while also handling my food with gloves on and he did not wash his hands before putting on his gloves after being on his phone, therefore I wanted a refund because I worked in the food industry before this isn’t right. He immediately said he understands, and gave me a cash refund which wasn’t my original form of payment because I did an online pick up order. I like point out as well, there was nobody else in the drive through window, and there was only 2 other customers chatting sitting in the store which points to me further they staff was dragging their feet. Unfortunately I have to agree with a lot of recent reviews the staff is very lazy. I recommend to not place online pick up orders and to only maybe get drinks from here. Not sure if I would trust the food anymore. The staff seems lack care in that department recently. If you do order food, make sure you keep an eye who is making it. I gave 2 stars instead of 1 because I appreciate the gentleman being proactive quickly about the refund and acknowledging the issue,

The girl at the drive threw at 5:15 was Rude and could get 2 coffees right! This was February 13th I wanted 2 large coffees cream and sugar... I got BLACK coffee with 5 sugars.. smh!!!!!

This Dunkin is horrible. Order is never right, coffee is barely warm, and if you do get the right order, odds are its either burnt or made incorrectly. Save yourself the trouble and go to the one next to Culver's instead.

WOW. We went to this location for bagles and cream cheese and coffee. I have been to Dunkins all over the country and ordered the same things. We got our bagles and opened them and they barely had any cream cheese on them and when i say barely i mean barely. I went up to the counter where i was ignored for a few seconds while the 3 people behind the counter chatted and then one of them asked what i wanted. I showed her the bagle and asked her to put some cream cheese on it and her response was that i had to pay extra for more cream cheese which i had never heard before in my long life. I said its just cream cheese and she asked if i wanted to talk to her manger and i responded for cream cheese . Their behavior was not rude but mocking like it was a joke which set me off and I was rude to them which i regret. But their lack of customer service and mocking attitude turned my normally patient demeanor into something i am not. This kind of lack of respect and poor service is mostly due to bad parenting and management of the establishment. If they refuse to put a few cents worth of cream cheese that you already paid for on your bagle, then i know why they have such poor review rating.