Jersey Mike's Subs - Isleta Pueblo

HAIR IN FOOD. We’ve all found hair in our food but I’ve never found a clump of hair like this! Went in on a Friday and the line took about 20 minutes to get our food. The people in front of me sent their food back, which should have been a sign, but I had already waited this long. When I got home I found this huge and disgusting clump of hair right as I opened the packaging. I called immediately and the manager told me he wrote down my info and to go in the next day and get my refund. Saturday comes around and I go to get my refund and they tell me they can’t refund me and there isn’t any info of me calling the day before. The manager and staff all asked multiple times if I want my order remade. I could not express enough how much I did NOT want my order remade because of how disgusted I was by my order. How does a clump of hair that big go unnoticed!? The manager told me he called his GM and she didn’t answer so I just asked him to have the GM call me directly. I get a call on Monday and the GM assures me that I will get my refund, I even offered more info than was asked to make sure I got my refund. I ordered on April 7, 2024 and talked to the GM on April 10, 2024. It is now April 19, 2024 and have not received any refund. Normally any company would refund immediately based on the circumstances, especially taking to a GM. I don’t normally write reviews and usually only do so because I really liked a place but this was just a horrible experience all together. The hoops I’ve had to go through to get a simple refund is rediculous.

Hreay place for all to enjoy a great sandwhich and or sub lolWheelchair accessibility: Good to go

Seriously???? Almost $10.00 for this ?... I thought that it at least came on a bed of lettuce.... wow....had I known it was so chincy I would have ordered from

Always a positive experience. Great food,staff is friendly even when they are busy.

The team that works here are so nice, it's kinda weird! Very friendly and helpful staff