Subway - Idaho Falls

Manager was irritated we even came in.the sandwich was poorly put together, I didn't ask for extra sauce. He wrapped it in like SIX wrapping papers. Very unprofessional. Very

I have waited to share my experience in hopes the issue would be resolved, but no such luck, so, here I am sharing my experience with everyone else.August 4th I ordered some food from here on the Subway app, which sent the order to DoorDash (I do not have a DoorDash account). My meals both arrived without a drink. There was no way to request a refund on the items within the Subway app, so I called the store to ask what they could do. I was ‘helped’ by a young adult who was incredibly rude and informed me it wasn’t their problem, too bad so sad and then they hung up on me. I was not able to leave the house at that time so I was out the money. No big deal, but I was bothered by the ‘service’ I received from the employee. I submitted a feedback form on the website and was contacted by the owner, Mike Manwill, the next day. He offered to mail some coupons for drink vouchers if I would just send him my address. I responded to his email within 15 minutes, thankful for the resolution. I have seen nothing in the mail and have followed up via email multiple times with no response. I’m hoping that this will either prompt a response with some real action, or at least warn others to reconsider purchasing from here.

I have to be honest, Subway isn’t what it once was. Typically you won’t find too many people here. If you’re looking for a good sandwich or even great customer service, this isn’t the ideal place. After a few years hiatus, I decided to try it out again just to see how it was. Quality has gone down. The people who work here might have both been having a very bad day, or, they just don’t care. I’m leaning to the latter. While the breakfast sandwich I ordered kept away the hunger pangs, it was okay at best. They had to defrost most of my sandwich when making it. It certainly wasn’t fresh. I think the part that made the experience here today worse than necessary was how much it left like I was an inconvenience to the employees who were more busy with social media and I was interrupting. It may be some time before I’m willing to come back, sadly…

The guy who helped me was very polite and helpful, I am on oxygen, carrying around a big tank and plus a have a catheter tube and so I have my hands full most of the time, but he was very helpful with getting me my stuff and even went out of his way to restock some of the chips and cheese for me. I don't get why people don't like Subway... the food was also delicious. The only complaint I have is that he put too much ranch on my sandwich. Next time, I'll ask for them to go easy on the sauce.

Terrible costumer service, didn’t put any of the meat i ordered on my sandwich just a lot of mayo. never coming