Pizza Hut - Homerville

I placed my online order at 12:17 for one larger pizza. The last few times I’ve ordered they didn’t have my order on time but it was already in the oven so I was waiting 20-25 minutes for my orders. So, I decided to give them a little longer and run an errand. I got there at 12:45 to pick my pizza up. The worker looked confused and started searching the computer for my order. She finally went to the order screen in their prep area and saw my order. Without asking me what I would like to do she just starts making my pizza and says “oh I didn’t hear it come through” so for 45minutes during lunch time they just didn’t check their screen!? I asked if there was something she could do for the inconvenience and I was told “no because like I said I didn’t hear it go off”. I finally get my pizza at 1:05 and as I am still sitting in the parking lot they come out of the store to smoke. You’d think after forgetting to check your order screens you’d sit inside for a while listening out. This location has increasingly gotten slow and no one seems to care.

This location is severely understaffed. This has a massive negative impact on the quality of service and food.

I picked up a take out, the employees were friendly. Tha inside was clean but the out side so not seem so

Very kind and friendly staff. We enjoyed talking to them while we waited.

Yes the woman named Kayla she was rude was not paying attention when I was telling her what I wanted and when I got home it was all wrong and I live 15 miles from town so it was to far go back plus they had closed she also went to rest room came out didn't even wash her hands cause I went in and used it and their was no soap in restroom so their is no way she washed her hands I stopped her and she washed them in kitchen