Fastrac - Herkimer

Brandy's amazing sweet hearty soul behind the counter went well and far beyond her duties as an employee. I sent a detailed description of what happened today to what happened. I just want to say that I will only do business with Fastrac from now on!! God bless them!

At 5:30, I ordered a pizza at 5:00. When it arrived, it was partly uncooked and soggy, so I politely requested that they cook it for another 2 minutes. They responded with, "Well, it’s already been cooked twice, and once it leaves the building, we can’t do anything about it." I asked nicely, but they didn’t even offer to remake it!

The so-called manager threatened me to call the police for nothing I tried to leave the store, but there was a truck, a trailer who blocked the entire parking lot. Yes I sat there and saved my motor. He approached my truck as if he was a god who told me to just walk around like I was wrong when everything I wanted to do was gone in a real way...

Gas pumps are very slow. That's why I rated it as three stars. I'm just listening when it's my last resort, waiting outside to fill a 15 gallon tank in winter is torment. All pumps have a slow filling. If you're in a hurry and need a lot of gas, go somewhere else. I'll take 5 gallons at most and go to the next gas station if I'm serious about low. So bad!

You only need to wear a mask if you can't maintain social distancing—it's the law. I hope you feel good about your choice to not serve a customer, even after I put a mask on despite my personal beliefs. Word of mouth can be very influential, and I hope your boss realizes the business he's losing because of this situation. No worries, though; I will be buying my products from Stewart's from now on, even if it costs me double.