Starbucks - Harborough

Not the best Starbucks I've been to. The staff were friendly enough, but not efficient with the larger order in front. The iced mocha was the worst I've had from any Starbucks store, it tasted like watery chocolate milk with little coffee flavour.

Not a great experience. One man was in partial control of a very large, excited dog, causing others to keep their distance.

Both toilets out of order, only find out when you get to till by overhearing a conversation between staff members: no signs anywhere in shop. No idea when they will be fixed and no one in store particularly bothered by it. I was under the impression (may be wrong) that a service provider was obliged to provide a certain number of toilets per number of customers? so there should be a sense of urgency in getting them fixed? A bit of empathy from staff could have helped a lot too.

The coffee was wishy washy but I often find this in a Starbucks. I was giving it one last try. The staff were pleasant but admitted short staffed and a long queue formed with announcements of 'no decaffeinated ' every so often. I had a gift voucher and wanted to get rid of it. The guy doing the coffee was chatty and calm and we had a laugh. It 's a dark Starbucks, needs brightening up and too many dogs, wet and smelly, at tables so I will let them get on with their doggy meetings and find somewhere a bit better next time. NO criticism of the staff though who were pleasant and super friendly.

I have visited this restaurant several times during their eat-in special, which offers great value. The manager is very pleasant and talkative. It's a wonderful spot to meet up with my best friend. The coffee and granola bars are delicious.