Dairy Queen Grill Chill - Hamilton

Milk queen is good, there is no fear that. I started going elsewhere to get my ice because it is lacking creativity, and I'm not the only one that feels like that. their blizzard aromen have become boring and not exciting at all. mostly the same things chocolate bars and bear fruit with peanut butter. to get to a local ice place with 20 aromes, one is not boring if they would get something interesting.

I guess leaving a review here won't matter much considering all the bad review haven't made a change yet. I would be repeating the same comments about night staff. Having worked in food industry, I know first hand that you'd want to finish your day on time and go home. However, locking the doors 20 minutes before closing time while OPEN sign stays ON all while watching a customer trying to open door isn't exactly a good service.I know I will get this generic response for my feedback and how much DQ team appreciates it, when I know that there won't be a slightest change.

Given cold burgers and fries served outside of safe temperatures, missing items, threw out the food, it was a rip off. For the same $45 I could have gotten good food at an actual restaurant instead of this poor excuse of a food establishment. The CFIA would like a word with you.

Nothing like patiently standing for minutes while people go through the outside door and go to the counter and are served immediately. I know it's busy, but that's even more reason to respect the people who are in the queue. waited 10 minutes, several people served before me, who came later, I gave up and left empty hand. a lot of luck next time.

While this Dairy Queen can get absolutely hopping in the summer, and it means it may not always be worth waiting, if you do wait the staff are as efficient as possible and extremely friendly. They make great products and if there is ever a mistake, they happily fix it. They go out of their way to be helpful, even when customers like myself can be inconvenient calling for cake orders at the last minute, or not remembering what the blizzard I tried and love was and describe it to them instead of giving them a name. They always answer the phone, they get your order right, they are kind and considerate. I drive out of my way to visit this particular Dairy Queen because I know I am guaranteed excellent service. I have really appreciated all the wonderful service I’ve received over the years, and lately. I do prefer to go in the “off season” or off peak times because it seems like everyone knows the secret of this wonderful place and the lines can get long on those hot summer days and nights. But, I can’t blame them for being a popular place that simply isn’t large enough to handle the demand of those days that just scream for ice cream. I’m a big fan of the Dairy Queen on Fennell in Hamilton and hope they hear me shouting their praises.