Gorwel Plas Heli - Gwynedd

Ordered food at 12.30 no food at gone 1 ..chef , proprietor came out 1.25 wafting till receipts saying his order till had not gone through to kitchen. Through out his time no apology for wait ..he rudely said food was ready 1 hour later but he'd rather give us a refund than give us food and compensate for their mistake . We left without a meal ,fine mistakes happen but not spotting their only customers haven't been served and then being rude and abrupt won't get the place back on its feet . We are locals and could generate quite a bit of all year round business but will not go there again

Went today with family. Bit apprehensive at first as was expecting sailing club type posh place. Turned out to be very nice. Staff behind the bar extremely friendly. Kids made very welcome. Food was great. Kids loved the chicken nuggets and chips. Partner said best fish and chips she’s had in a long time. I had the squid which was great. My mussels were a bit dry. Maybe it’s the wrong time of year. Passed it on to the chef, just in case. My family thought I was fussy. Maybe I was. The sauce that came with it was very tasty. Would definitely come again if in the area. Especially, if the weather permitted sitting outside to admire the sea views. Well done! Thank you to the staff for being so lovely. H

Since I last wrote a review for this place it seems to have changed management. It is hard to get a full picture given Covid restrictions as I think they are running a restricted menu but if you’re after a pint and a sandwich or jacket it’s great. They also have a couple of options for the kids (though the kids pizza isn’t up to much). Service is much better and the location is fantastic. I’ll be going more often.

I’ve been to Plas Heli many times since it opened. The venue is beautiful, the views are amazing and the food is good but what a shame about the service. Every time I’ve been the service has been chaotic. You have to attract someone’s attention to get served at the food till or bar and many of the kids who they have working there say they can’t serve you. The more experienced staff often just walk past ignoring me. I should say this seems better when one particular male manager is on. I have persevered because I like the venue but today left me apoplectic. I arrived for a late lunch with my two kids. I know service stops at three so I queued up to order food at 2:40. While I was waiting the staff decided the ice cream all needed to be changed in the display cabinet. They therefore devoted all of their attention to that and no one served the queue. When I finally got to the front I asked for three sandwiches and was told that the kitchen closed at three so I could not have them. I complained, pointing out that I had been queuing for over twenty minutes and that it was not yet five past three. I was met with blank refusal. Why is the service so poor and if it is going to be that poor at least serve the poor sods who have been waiting over twenty minutes just to place an order. I’d like to say I won’t be back but I probably will given the location. Please sort it out.

We stumbled upon this place whilst walking around Pwllheli. Perfect based on atmosphere, quality, service and price please do not change anything and become like a multiple eatery. Well done a great relaxed, with value experience.