Donatos Pizza In Lex - gton-Fayette

I mean the number of times I’ve tried to give this place a chance is ridiculous from top to bottom this establishment needs new management! They do not prioritize orders! Place a order for a half hour it’s been over a hour now and nothing ! I can’t believe I tried again lmao .

Ordered delivery, they deliver it setting it outside my door in the rain and don’t knock or ring the door bell or call. 20min later I see it soaking wet and pretty much garbage at this point. Called the store they said they can’t deliver a new order but I can pick it up….. ordered delivery for a reason pick up is not a option. Then refuse to give me a refund that isn’t in store credit. After this experience there is no need for store credit as I will never order from here again so pretty much useless to me and a complete waste of time and money dealing with this location. I DO NOT RECOMMEND THIS LOCATION TO ANYONE

Had a pickup order and the person behind the counter was very nice and helpful! Also pleased with the food and all of the crust options!!

Tonight, I ordered a sandwich and two of their lava cake orders. Waited an hour and it never arrived at the time that was supposed to.

Lucky for that one star. It was necessary. I ordered a pizza, ham and pineapple only. Got it covered on cinnamon. It was gross. Not only that but I got charged almost three dollars more than a few days ago and didn't get what I paid for.