Wetzel's Pretzels - Grandville

I debated whether or not to leave a review for a mall pretzel stand, but we had an experience that was so shady we wanted to report it. My husband and I went to the lower level Wetzel stand (near treehouse for a pretzel mid-afternoon on Sunday 4/21. We had a BOGO coupon good for pretzel, bites and/or pretzel dog, which we presented to the cashier as she rung up our order of a pretzel dog, cinnabites, dip and a cup of plain water. My husband and I were chatting and not really paying much attention to what was going on as she rang up our order. She announced the total as $24, and I was so busy chatting I ALMOST forked over the money without thinking about it. When I expressed my surprise and asked if she rang in the coupon, she acted kind of flustered but not terribly apologetic. She did re-ring the order, which came to $10 something. (That still seemed high to me but whatever. She asked if we wanted the receipt. We told her yes. She handed us our food a moment later and no receipt. We had to ask for the receipt, and again she acted kind of quasi-apologetic. Meanwhile, we are holding up a whole line of people behind us.Not sure if all of this was just an innocent mistake, a new employee or what, but it just struck us as very odd. How you would get $24 out of two pretzel snacks, a cup of water and a BOGO coupon is beyond me. For the record, the pretzel bites were underdone and served with a side of nearly frozen dipping sauce. I don't think we will be back.

Went to order a Wetzel dog, and was told they were fresh out so I asked for a regular pretzel instead. Cashier says they're out of those too. The only thing left's the pizza pretzels. I order one, and I'm handed 2 pretzels, a pizza one and the regular, the one I was told they didn't have. I pay for both because I didn't want to argue with the Cashier, who was oddly smug, passive aggressive, and didn't even look at me. Felt like I was the one being an inconvenience.Pretzels tasted good, though.

Better value than Aunt Annie's they are larger and not as expensive, I've always been Aunt Annie's girl not

Great service from Angelita she was very nice and sweet and even gave me an extra sauce. The pretzel were hot and fresh. Would definitely recommend going here.

Me and my girlfriends went shopping and just wanted to enjoy some pretzel bites when all of the sudden we walk up to the counter and was met by the rudest witch ever. She was so judgemental and wretched. we asked for 2 pretzel bites and she was like no. we only have one. okay well it was dead silent and she could’ve made many more. there was no stock in the heater, minimal choices. overall it was just horrible! Wetzel Pretzels needs a lesson on customer service. AND we got overcharged. we paid for more cheeses than we got.