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Contribuiți la feedbackService: Takeout Meal Type: Other Price per person: $20–30 Food: 5/5 Service: 5/5 Atmosphere: 5/5
The coffee was weak and watered down, and the staff were unfriendly. I ordered takeout for breakfast.
The staff at this Starbucks are incredibly kind and friendly! I will definitely return to this location. Thank you for the excellent customer service!
I waited 40 minutes for my food! Seriously?! I overheard the staff saying it takes a while to heat up the food, which I can understand. But 40 minutes for egg bites? By the time they were ready, they didn’t even call out our name. I had to check six times to see if our order was ready, and finally, it was just sitting there. This used to be my go-to Starbucks because of its location, and I was usually okay with delays when the place was busy. But 40 MINUTES is unacceptable. They did ask us about our drinks, but by the time we got our food, we were almost finished with them. Overall, this was a very disappointing experience, and I probably won’t be returning.
To order from Starbucks, you initially wait on the right side of the road, but you have to switch to the left side to reach the order kiosk. Conversely, ATM users begin their line on the left but must move over to the right to exit, leading to a lot of confusion as the lines intersect. Since I’m not familiar with the Glen Cove area, I found this particularly challenging, especially as I had never encountered a drive-thru Starbucks that didn’t have its own separate entrance. To make matters worse, the customer who yelled at me wasn’t even paying attention when there was space next to the Starbucks speaker for her car to move up. Instead, she had positioned herself further down the road, past the ATM. It was only when I pulled up next to the speaker that she noticed the opening. For all I knew, she could have been using the ATM and getting her cash before exiting, as ATM users naturally merge into the right side of the road. Feeling like the more reasonable person, I chose to leave the line and circle back around, but I was taken aback by her aggressive tone. I tried to explain that it was my first time there and that it was an honest mistake, but she just yelled over me and refused to listen to anything I had to say. This left a very sour impression on me, although I do appreciate how friendly and efficient the baristas were.
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