Wingstop - Gastonia

I had an outstanding dining experience tonight! There was a slight mix-up with my wings, but I brought it to the manager's attention, and Travis handled it immediately. He and his team offered excellent service. The wings were incredibly delicious. I will definitely be back! Food: 5/5

I visited this restaurant and was extremely disappointed with my experience. The food was not up to standard—the chicken was greasy and soggy. When I called to request a refund, a staff member named Ronda answered and bluntly said, "I’m not about to do that." When I asked her to repeat her statement, she claimed she wasn’t authorized to issue a refund and suggested I wait for the general manager to come in the next day. When I called back to speak with him, I politely asked to discuss my issue, but he dismissed me with, "I don’t have time to deal with that; I’m on a conference call." I cannot recommend this place at all! Save yourself the hassle and don't bother coming here!

I placed a DoorDash order from this restaurant for a 10-piece boneless wing meal. Unfortunately, the wings were overcooked, and there was only enough sauce for about four of them. I’m really disappointed and would like a full refund, but DoorDash informed me that it’s the restaurant's responsibility. Overall, I would give the food a rating of 1 out of 5.

The Dip Issue!!! I called to order the 24 wing pack. Websites shows it comes with up to 4 flavors and 3 dips. I asked the lady for two ranch and one blue cheese, she tells me they don’t allow that. WHAT?! She says the 3 dips must be the same. WHY?! Makes no sense. I logged on the website just to see if this were true when ordering online and it WAS NOT true. I strongly suggest ordering online.

Wife and I wanted to eat, walked in and it was very Smokey, the employees didn’t care and looked like they hated being there. One employee had their phone playing music over a Bluetooth speaker super loud, we couldn’t even hear each other, drink station was messy, out of ice, food looked burnt when we checked it, missing corn and ranch, asked the manager for a refund and was told to call back the next day and speak to the gm for a refund since the shift manager couldn’t issue one. I only gave 1 star because I had to buy really wouldn’t give it any stars at all. That store has went down hill in the past 3 years.