Wild Ginger - Franklin

It makes me so sad to write this. I have been eating at Wild Ginger for almost 10 years and consider it one of my favorite restaurants. I took family visiting from out of state for dinner at Wild Ginger tonight. Everything was great until my friend starting trying to cut something in her dish we thought was cabbage. Turned out, it was a full paper towel. The brown kind with the zig-zag edges. It was somehow cooked into her chicken/ramen noodle dish. Yes, a full-sized paper towel was on her plate mixed in with her food. I didn 't want our server to feel bad, as it certainly isn 't his fault, and I wanted to make sure an appropriate person was made aware, so I quietly asked to speak with someone from the kitchen or management. The manager came over, and I pointed out the brown paper towel that had been cooked and served with my friend 's ramen dish. He was like, Oh wow, I don 't know how it got there. I 'm taking it to the kitchen now. He took the plate and never came back. Ever. Please note our server had no idea there had been a paper towel in our food, so in no way would we have expected an apology or acknowledgment from him. When the server brought the bill, they had removed the ramen/paper towel dish and also an appetizer. It was honestly kind of confusing, because we had this bill and no acknowledgment or apology that a paper towel had been cooked into and served with our food. Upon inquiry to the manager (again, quietly requesting to speak with him; I in no way wanted a scene , he literally said (among other things , We didn 't put a paper towel in your food on purpose. This has never happened before. I took your dish away and you didn 't want a new one. I don 't know what else you want me to do. He went on, What will make you happy? I don 't know what you want me to do. I told him I wasn 't actually asking him to do anything at all; I was just confused about the restaurant 's gesture to...I don 't know what exactly, I guess...apologize? Acknowledge that we had a paper towel cooked in with our food? (He did neither, unless it was a flippant, I said I 'm sorry. We didn 't do it on purpose. He took the check away, took the food off our bill, came back and threw (literally threw the new bill (now containing just our drinks on the table, turned around and walked away. He said absolutely nothing as he tossed the check back on our table. He did not say he 's sorry; he did not say he hoped they could make it up to us. Literally nothing. He stormed back to the kitchen ranting. If nothing had been taken off our bill, it would have been around $230. We left a $100 cash tip for our waiter and made a point to tell him how great he was and we were in no way upset with his service. It was not at all about the money. Of course, we were upset about the paper towel cooked into our food. But how we were treated for saying anything at all is WAY more upsetting. I can 't understand how the manager felt it was appropriate to be rude to us; to act exacerbated by our drawing attention to the paper towel cooked into our food (again, which we only did to him, and very quietly, such that our waiter didn 't even know . I 've certainly never been treated like this by any restaurant staff in any restaurant I 've ever been my entire life. I 'm just really sad, because I have always loved this place and their food. If the manager had responded differently, I think I could have moved on and given them another chance. But his behavior was nothing short of extremely rude, dismissive and unapologetic. Even though we were the ones who had paper towel cooked into our food. I 'm still kind of reeling, less over the paper towel, and more about the way we were treated...and the way that no genuine apology or acknowledgement was ever given. I don 't know what the manager was thinking when he approached the situation in this way, but at least we did capture this on our phones so there could be no dispute. Is it crazy t

I’ve never had a bad meal at this place. Our server, Britt E, is a rockstar! He is so attentive and knowledgeable. We moved out of town and came back for lunch when visiting family- he remembered everything we liked and took amazing care of us. It’s a great option for sushi lovers and those who don’t eat sushi- as there’s something for everyone. It’s definitely our go-to spot when we’re in Cool Springs

The waiters are great, the food the same, and the atmosphere and the way the restaurant looks is just amazing all together definitely recommend visiting this place, bathroom is also clean?

Food was good!! Drinks were good!! I have an allergy and Alexandria was so kind and accommodating. We will be back.

I have passed this restaurant several times while searching for cars. I was determined to try it out. The Wild Orchid specializes in sushi and Asian dishes, so I went with sushi. I went with the dragonfly which has eel, tapika eggs, and shrimp tempura. It was delicious. I will share a picture. I paired it with a variation on the mint julip called the bulletproof. I also tried a spicy crunch maki to try another sushi platter. It was also very good. I sat at the bar because I was by myself. Brett and Noah were very good to me and were good for good conversation. I would definitely recommend this restaurant. It may be expensive in some people 's opinion but sometimes you have to pay a little more to get better sushi. Thank you