Tim Hortons - Fort Wayne

Tim Bits (TB's) very good with coffee in the morning. Helpful staff, fast and friendly.

There were four cars in line when I pulled up at around 2:00 p.m.. When it was my turn at the menu board the gentleman asked me How can I help you? . I place my order he said okay, then I ordered some TimBits to take home to my children. I then hearsome voices talking from the speaker of the menu board in the establishment and I hear a voice say we 're closed. I then ask You 're closed??? , and he replies to me We 're closed. Not a good way of doing business when the customer pulls up to the menuboard and you ask the customer How can I help you? , and after the customer places their order you tell them you 're closed. Youshould at least let the customer know that you are closed and not ask them How can I help you? The business hours on the drivethru window say open till 5 pm and they closed at 2pm.

Everytime I go to this location something is broke, espresso machine ????, they are out of lots of things, or don?t have hardly any donuts available. I?ve never had a friendly employee and they always act like I am an inconvenience by being there. It?sdisappointing because they have a great location.

First time. Staff was too busy training to give proper customer service, it seemed ok. Maybe I'll try it again to see if the service is any better

I was planning on giving Tim Hortons another chance after all the bad experiences I had at the other units that closed in my city. By chance I was close to this one today. Unfortunately, their headquarters, being in Canada, probably directed this unitto have their dining room closed. Sorry, but my vehicle will not safely fit through a drive thru. Bad business decision inregards to a location in the Midwest. That just says your company doesn't want my money, fair enough.