Dairy Queen Grill Chill - Federal Way

I’m not too sure what’s going on here but it’s almost like a mom and pop shop and they think they have no connection to Dairy Queen itself. Drive thru you wouldn’t know but going in is sketchy. I only get the fries or an ice cream just off the vibe from going in one time. Just doesn’t feel or look clean. From the employees to the smell of the place something is off.

Went here to get a blizzard. It was 9:15pm and they closed at 10. I was informed they had no ice cream. They said they already cleaned one machine and the other was broken. Mind you while I was waiting for my fries, I observed other workers going to the ice cream machine getting ice cream for other customers. Even customers that came in after myself. When brought to the workers attention, he said they were filling orders for people ahead of me. Poor customer service.

Update:I stand by my word. The staff started off rude and continued the entire interaction. I will not be giving DQ another try.Original review:I enjoy reviewing positively, but sometimes places deserve one star, and this location has earned it.CAUTION: Don 't order online.I ordered a cake from their official site and was not only told that they didn 't have the request, but that there was nothing that they could do about honoring the request. They even sent as far as telling me that I couldn 't purchase another cake which makes no sense.Then, once the order did populated on the monitors, they informed me that they didn 't have the 8 Oreo ice cream cake in stock and wouldn 't be able to help me with that either. They did however have a 10 version in stock, but when I inquired about that, they only shrugged, explaining that I couldn 't upgrade.When I asked what the difference was, they sarcastically replied, two inches before giving me the logical answer of $41.99 vs $37.99 when I explained that I am fully aware of how math works.The situation was only resolved when a person appeared from the back to view my receipt and, instead of telling me what he couldn 't do, like his peers or team had spent the last 5 minutes doing, he proceeded to rectify the situation.I 'm not sure who had the bright idea, but someone decided to materialize an 8 chocolate ice cream cake for me. When asked if this would suffice, I informed, My son is just requesting any ice cream cake for his birthday. Overall:I was highly appalled by their lack of respect, customer service, de escalation skills, and etiquette during the entire ordeal. I think it goes without saying that this will be my final interaction with this location. Period.

Jessica is the driving force behind this restaurant. She has strong leadership skills and when she's working everything is organized and the team works as one. Thank you for your professionalism and customer service. You deserve a raise and your own store!!!

I am a fan of their Head Caramel brownie cupfection, I always go for one maybe once a week, but unfortunately a few days ago I tried one of their burgers and it came out a hair, the staff very kindly changed it for me, but I still didn't eat with the same taste after what happened