Fortune House - Elgin

I have never ordered from this place and received my food in less and an hour and a half. My boyfriend swears by this place, but after once again a lengthy wait and having received cold food I had to microwave I called to complain. For an hour and a halfwait my food should at least not need to be warmed up. The manager hung up on me when I told her I thought she should callpeople letting them know that they can?t fulfill orders in the time they estimate, we would have canceled our order and orderedelse where. This was the last straw for me, we?ll never eat here again.

Sesame Chicken pieces were DRY OVERCOOKED?definitely recycled meat. Charged extra $3 for a fried rice instead of white it was ill prepared and a complete waste of money. Second time paying almost $20 for one large order this happens..first time wasGeneral Tso Chicken. House Lo Mein is decent though..and seems to always be prepared fresh, so I?m very surprised the otherdishes don?t match up. Live Learn

Called in my order and it was ready in less than an hour! Good food too

I really do like this restaurant but I would like when I order mongolian beef I get mongolian beef not mongolian onions. Literally 7 pieces of beef and the rest was filled to the top with onions. You want to save cost or watch your budget on beefthen don't sell it. And there you go no problems but this I can't tolerate spending $11.00 for seven petty little pieces andfive hand fulls of onions. If this is what how you will continue then I will go somewhere else more honest with their portions.This is not being fat I'm mad because I wasted money buying a bowl of onions than what I originally orederd

Food is Good..Customer Service not so good. Ordered my order adding items to my dish and taking out some items..in other words i special ordered My food to call when it was made incorrectly to be told that it WAS put in the meal very argumentative, when itwasnt...It WAS put on the receipt, OBVIOUSLY NOT read..I said no it wasnt and asked for a replacement order and was told I haveto bring the meal back today now or dont eat it and bring it back tomorrow?!...So yall mess up and I'm Hungry and Disabled andsuppose to go back?! After Knee replacement..Are you effin kidding me?!..In rush hour at dinner time..my order should have beenright first off and replaced at MY convenience, Especially since I was in there earlier that week where the food was delicious.I mistakingly left my debit card in there. Called that day searching for it to be told by a woman they did not have it...Went inthere today and was given the cancelled card...i dont even bother to complain anymore, just lose my business andreferrals...Today was just enough..and got the nerve to be expensive..Act upscale! I wont be back. Asked to add Bean Sprouts andasked for Extra...Not one...only Onions...But I was told they were in there? Why would i call? Some people are Great Customersand just want what they ask and pay for..Do better!