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Contribuiți la feedbackHotel itself was reasonably decent; however the parking is ridiculous. Nowhere did it say that parking would be $40 I checked in after 10pm and would be gone before check out. I was able to self park and pay for $25; but the machine scammed my card for an additional $25. The front desk was not particularly interested in hearing my concerns related to the parking. There was also no request about my bonvoyage membership, so now I'll have to follow up with that. There's also no signage or information in the room regarding ice machines or vending machines, the ice makes the $3.00/bottle Aquafina slightly more palatable. The front desk didgo get a bucket of ice so I didn't have to go to the 7th or 11th floors after going to the front desk to inquire. Would I stay here again? I'll try not to...The DoubleTree down the street is nicer and parking cost was cheaper and shared up front.
Court yard used to be my go to when visiting Edmonton but after my last stay it’ll be my last. Checked in with “Tammy” on July 21st 2023, she was rude and unaccommodating and pushed “valet parking” my first room began leaking at around 11pm and had to move rooms, and was offered no compensation. In the morning I asked for compensation “Tammy” continued her lake of customer service, finished off the stay with finding my vehicle unlocked in the parking lot of this downtown Edmonton location after getting my keys back from valet parking.Love Marriott, but that was my last stay at this location.
Very dissappointed with the amenities, no drinking water if you want one pay 3$, and 40$ parking for the night which is super ridiculous on complaining that I was not told about it while booking the receptionist says nothing is free in this world, wow!I booked through bonvoy app 2 rooms and filtered to room with breakfast but to my surprise none was provided.The rooms are pretty mediocre with wrinkled sheets and broken washroom door, being a bonvoy member I never faced this kind of issue before.Super expensive and not worth so I reduced my stay from 2 to 1 nights, will never come back. Avoid if you can.
Disappointed. No microwave. Charging for bottle water in the room. $40 for parking. Being a reputable brand, didn't expect this. Plus vellae parking guys Charging to park the car. Smaller brand hotels provide better amenities and services. First time choce this brand. Not in future.
Great Location. Very nice hotel. Clean rooms for sure. Great walk in shower. Shower head needs replacing otherwise all good. Great price when I booked it in January, however, had to book an extra day as we had a car problem and had to pay $40 extra. I thought that was ridiculous. Not very supportive of your client. Oh well. All in all would definitely recommend this place. Lovely young lady on the front desk from Nigeria. Certainly knew her job. Loved dealing with her. Expensive car storage for $40 per night for secured parking. That was a rip!