Fenwick - East Ayrshire

Nice hotel Got our starters very tasty but the main meal was a disgrace had to send back to kitchen i went for the basic haddock and chips both the fish and chips were brick hard back heat im really diapointed that a chef would allow this out his kitchen .got meal replaced but the meal wasnt the same after that... Staff very helpful.

Avoid if you can !! Booked a room here over a year ago for a nearby wedding called and confirmed room a few weeks ago was told yes booking confirmed My husband came to hotel was told no room booked, we then both had to leave wedding to come to hotel again sorry no room .. Told receptionist the room was confirmed a few weeks ago and was very strange she could not find booking as I had recently spoke to someone she said they had migrated to a new system and booking may have got lost !!! Eventually said a room will be available later could not allow us in room as a night shift worker was using room. She said leave luggage and it would be put in room. Returned to hotel after midnight case still lying at reception was given room key. Entered room it was filthy, skirting dirty doors dirty flies in light shade went to bed pillows smelled of musty sweat could not sleep went to reception to complain was given another 2 pillows and a bottle of febreze !!! Told no other rooms available. In fairness to the boy who was on reception said he normally works in bar and don’t think this was the only complaint he had to deal with. Told him room completely unacceptable he did agree and waived charge This ruined our experience of a fantastic day Cooked breakfast cold Not a pleasant experience and will certainly never return!!

Meals excellent. Staff were great apart from young man in Restaurant who was more intent on impressing his friends. They came in behind us yet they had their drinks before us. Had to wave someone to take our order for drinks which normally is taken when you are seated.

Menu not as good as previously,mushroom soup had a strange taste not creamy ,ordered Pornstar martini ,it should have come with a shot of procecco,it didn’t ,I asked server but she said she’s new so didn’t know, we asked again apron paying bill,she didn’t know either and said sorry! I said I saw that other customers hadn’t received it either but it is on description of drink ,a shrug was response

Very dissapointed had wanted to come for ages but left very underwelmed. Went for dinner ordered the lentil soup had to send back as was clearly something wrong .Staff very apologetic but not good enough .Then went through to bar to have cocktails but was told blender not working a very poor show won't hurry back