Donatos Pizza Phone Number, Reservations, Reviews

Small veggie pizza. It was brimming with yummy veggies. Loved it.

UPDATE: Everything was eventually made right. Today, the owner himself stopped by my house and presented me with my money back and coupons and apologized profusely, saying it never should have happened the way it did. I do appreciate him taking time out of his day to stop by even though I live a mile and a half from the restaurant, that’s besides the point he did not have to come apologize in person, but the fact that he did made all the difference and I will be giving them a second chance. All I ever ask for is things to be made right and things to be fair. That is what happened today. Thanks again for making this right I do appreciate it. Contacted the owner in private after he reached out to me from this review. Said he would make it right by talking to his employees and manager and getting back to me with a follow up as well as sending me coupons in the mail. It’s been two weeks and I have still not heard back from him so I’m assuming nothings going to be done about it and I still have not been refunded for the four drinks and extra marinara cup that I had ordered and did not receive. Never will we be using this location again or any Donatos for that matter. I’m so tired of people saying things and never doing them. There’s so much wrong with customer service nowadays because nobody gives a damn. It’s sad, but that’s just how it is in today’s world unfortunately, but to me, that’s not OK. You gave me your word you would get back to me and you never did. Shame on you for taking my money and doing nothing about it. Ordered on Donato’s website and our order was delivered by DoorDash. The order arrived without the four pops and two extra sauce cups that we ordered and our pizza was also wrong. I called the store and spoke with a manager who offered no help. Basically told me I was out of luck. I told her that’s not OK to rip someone off and offer them nothing. She did not even offer a refund to my credit card, or to write my name in the book for a free pizza or pops next time. She was absolutely useless in resolving this issue and extremely rude. So here we sit with a wrong order and some of it missing and they claim there’s nothing they can do about it because DoorDash delivered it. At the end, she told me that I could come into the store and get the pop, but I wouldn’t have had it delivered in the first place if I was going to go out. Then when I said I needed to talk to another manager or someone higher up, she hung up on me. This is the only Donatos we use, but we no longer will be using them. No customer service and nothing in place when you don’t get your order so hopefully everyone gets their order delivered correctly or you will be losing money using this location.

The gentleman that made my pizza today is a master of his craft. This is the best pizza I have had in years. Got the hot honey pepperoni. A masterpiece. Thank you sir!

Last 3 deliveries were extremely poor in terms of product quality. One of those 3 were also wrong. I gave up on Donatos after this. (about 3 months ago) But, go ahead and try YOUR LUCK ! It just shouldn 't be this way. Why must we cross our fingers and hope when we order a delivery ?

Their thin crust, large pepperoni pizza is the best we've found. It's always quite pleasing and hits the spot. And, it's ready in 14 minutes (not 13, not 15...14 minutes).