Hardee's - Midlothian

Elo is so brilliant! 7:00 in the morning I met him with 30 cookies for our employees. Man never flashed an eye and was so happy to serve us. We need more people like him in this world!!!

After running out of chicken tenders the night before, my meal had a smoky flavor.

The staff should definitely learn to recognize me, as I come in once or twice a week and they should remember my face and name. The food has been consistently good so far.

I had a terrible experience at a Hardee's on Saturday, October 22, around 5:30 PM. After placing my order, I ended up waiting five minutes in the drive-thru. When I received the fries, they were old, greasy, and completely unappetizing, so I decided to return them. Since I was in a rush, I left without getting a replacement, only to find that my mushroom Swiss burger was thrown in the box without any wrapping and was drenched in grease and gravy. Thankfully, I was short on time, or I would have gone back in to confront the cook. It was clear that the person preparing the food didn't care about quality—this is something everyone should know better than to do. I plan to escalate this issue as far as necessary.

On Sunday, September 11, 2022, at 10:20 AM, I visited the Hardee's drive-thru and found myself waiting behind about five cars. As I listened to other customers discussing their orders, it became clear that the restaurant was out of food and running low on gravy, which resulted in a lot of confusion and frustration. The whole situation felt chaotic, and it seemed like the drive-thru staff were rushing to send customers away rather than addressing their concerns. Unfortunately, this was the worst customer service I've ever encountered at this Hardee's, and I believe the manager should be replaced, as there was a noticeable lack of customer service skills. Many customers, myself included, were left waiting for our breakfasts while the employees continued to push us through the line without resolution. I think it's important for someone to look into this issue, as Hardee's is currently not projecting a positive image in terms of customer service. I regret having to bring this up, but it reflects the situation I experienced.