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Contribuiți la feedbackNot been for a while, will be a while before we go again! My Family visited with my Mother in Law for her 92nd birthday. It was a Friday night. We were shown to the farthest corner table in the room. There was just one other couple in. There was no fire on in the main room, no radiators on and it was cold by all the windows. The waitress took our drink order and after a while, returned with 3 wrong drinks out of the 5. We called her over and she argued about two of the drinks but replaced the 3rd. The replacement tasted awful and had to be returned. 'The lemonade was off ' apparently. We also then got a glass of lemonade for the lager shandy. My lager and black wasnt nice either but I didnt want to make any more fuss. The meal order came and I asked for some gravy to go with my meal. I had to go to the bar to remind them of this. A small gravy boat of cold, lumpy gravy arrived. My Mother in Law wasnt impressed with her scampi and when my Husband tried them, he said they tasted strange. My daughter said they were 'too fishy '? I dont eat fish so not sure what she meant. Only one of the party had another drink but 3 of us had a dessert. My Husband was not impressed with the Wet Nelly saying that it was stodgy and not nice. During our visit, a party of 4 arrived and a party of 2. I can remember the years when it was heaving. The staff were indifferent and absent for our visit. At no point did they ask about the birthday or wish my Mother in Law Happy Birthday. I was charged £1.50 for the gravy. My daughter was charged £2.80 for lemonade in the drink. I was told that they had given her 2 dashes of lemonade?? No atmosphere, no heating, poor service. No thank you.
My wife and I often dine at this restaurant, and since it was taken over, we have never been disappointed with the food and service! We visited on Sunday, January 7th, and despite the busy crowd, we were promptly served with a cheerful smile. Thank you.
Myself and 4 friends have been to restraunt for a Christmas meal for the last 3 years. We diced to return last night and we have been disappointed with the service. Last night, we agreed the staff weren’t great. Our server did not seem to want to be there at all. We had ordered 4 gins (all be it separately), but our serve bought it one gin, and said “who’s got the gin”. We were all confused and we had all ordered different flavour gins, so we asked her what flavour. The server replied “I don’t know, who just ordered a gin” we said we all had. Called just out the gin on our table and walked off. She did not have a friendly manor to work is hospitality at all. After dinner was served, a different lady came to take our plates. She asked if we’d like anything else, and we said we’d like desert. 20 minutes later, no one came to take our desert order. There was our table of 5, and another table next to us of 7 or 8 at this point. My order of biscoff cheesecake came out with strawberry drizzle, which wasn’t mentioned on the menu and the flavours don’t match… Upon leaving the restaurant, there were table lay out with chocolates in wine glasses, and Christmas crackers on placemats. I’m not sure if this was a different booking than ours, but we did not receive this. The hospitality of the staff wasn’t great at all, and make our experience really disappointing
We were very disappointed with the Christmas Fayre food. Told we had ordered from the wrong Plough menu when the starters arrived .The cauliflower was raw.sprouts over cooked. It wasn't that they were busy far from it.Will not be going again. .
Having enjoyed wonderful food and hospitality here over the years, we decided to revisit The Plough yesterday evening. It’s a lovely old pub/restaurant and the two gentlemen in our party chose the steak pie whilst the ladies, disappointed that previously enjoyed salmon with leek sauce was no longer on the menu, chose fish pie. Whilst the steak pie was just about acceptable tough pieces of meat), the fish pie, accompanied by lukewarm, barely cooked green vegetables, was inedible. I have never, ever, handed back a meal before but my friend and I simply couldn’t eat it. The fish pie was clearly an economy version of what a fish pie should be. It was billed as including salmon and pollock, topped with macaroni cheese and a herb crumb. I had no salmon in my dish. The Mac cheese had no sauce and the cheese on the top was just about detectable. The pollock was tough and strangely in cubes. It looked as though it was “reformed” as it would be difficult to achieve that shape and texture from a fresh piece of fish. The crumb topping just added to dry nature of the whole dish. I have to say that our waitress was very pleasant and politely removed the cost of the dishes from the bill. She offered an alternative plus free desserts. My friend just opted for apple pie which was good, whereas I just had a coffee. It was not the fault of the waitress and she handled the situation well. I believe this restaurant has recently been taken over by a small chain which runs other pub/restaurants in the area. We had a poor fish and chips meal at one of them a few weeks ago. Sadly, this restaurant has gone from being one of our long-time favourites to one to which we shall not return. We are also unlikely to patronise others in the chain which can be found online).