Dunkin' Donuts - Charlotte

During the week crew is top notch but the weekend crew, I waited from 7:39 to 8:07 just to get a matcha latte with only 3 cars infront of me that is unacceptable and the worker made 3 drinks for the people behind me before they made mine and even an ice cream cone that would probably be melted by the time the person got it! Just go during the week bc the weekend crew is impossible!

I was eager to give a shout-out to this Dunkin'! We have been dealing with challenging attitudes and service in Mooresville and I sat in this Dunkin' for about 2 hours and was pleased to see and hear cooperation and good attitudes. It was a delight to see this going on in downtown Charlotte!

I usually love Dunkin but how can you order a LARGE latte and only have it filled halfway? This is unacceptable.

Dunkin Donuts always has a wonderful donut and a great little breakfast treat. And this location also has a variety of great options. However they had started a self checkout and I find it to be a lot of trouble, but I can tell that our economy has hit them and they only had one person running both the window and the counter that I could see. So I guess self-checking yourself saves them one employee, and let's face it sometimes you get people that can't make a decision and it takes a lot longer than if they are forced to make a decision on a machine. The place look clean but the service really needs to improve. I must say that the girl who was behind the counter even though she was solo she was cheerful and pleasant.

Stopped at this Dunkin because I was uptown for an appt. The 2 guys that helped me in the drive thru were so kind and one had a smile on my face in a minute. While I was not having a good day they certainly turned it around. Bravo! As far as the food I ordered an Egg and cheese English muffin sandwich and the English muffin was not even cooked so I would give less stars for the food, but the customer service was great.