West Steak And Seafood - Carlsbad

The food at this restaurant is delicious and served in generous portions. The manager took the time to greet us, making us feel valued. The quality of the food and service are consistently excellent.

All courses including Lava Dessert were great. Steak wasn't good, but stopped saying something about the waiting period. During the geopolitical crisis in the game, the service was slower than usual.

My wife and I had a great time. The restaurant was also packed with the coronavirus. The service and the food were excellent. Waiters and employees were excellent.

We were disappointed for a few reasons. At first we were there that celebrated our 30th anniversary, and we let the waiter know, but nothing was done for us, I remember getting a card sent to our table and dessert in the past, we had to buy one. Also we order half a dozen oysters, they really liked them and ordered 6 more (shralled if he could make it a dozen) he said yes, but on our bill he charged us for 2 half a dozen, which was more money. Why would he do that? The food was delicious.

I had a negative experience at this restaurant. After calling to voice my complaint, I was promised a call from the General Manager to discuss the issue. However, I never received a call back. Despite spending $520 for a party of 4 (including tip) and bringing our own wine, we were disappointed by the lack of follow-up. I expected better customer service for the amount we spent.