Chuck's Roadhouse Grill - Brockville

The place was busy but everyone was drinking the beers were flowing so to say l had a seat in the corner of the bar, so I could see what was going on service is incredibly slow I got there at just past 6 I wasn?t seeing anyone eating and I felt like a surf and turf. I went with a ginger ale as being tired wasn?t in the mood to have a beer. I?m actually sat there was able to do a lot of accounting and still no food had arrived it took just on 1 hour before I finally got to eat l wasn?t interested in staying there for the atmosphere it was noisy and as people our drinking there getting louder. What for me seemed strange is normally if your the bar man he or she stays at the bar to do the drinks but it really comes across especially here that the staff run around like headless chickens other waitress and waiter they came over to the bar to collect drinks and stood in amazement that no one was there then had to stop do there drink orders then off again. All in all a horrible experience I certainly want be going back here. What I find strange is if your kitchen is slow then tell the customer that there will be a wait as while l was sat there I wasn?t seeing much food coming out of the kitchen for ages then it started slowly

Nice little place. The steak was good, well cooked. However the corn that was served with it wasn't fresh that much. All in all, i think it's the best option to eat in that area among the higway. It was cosy and it has a diversify menu.

One of the most frustrating experiences I?ve had at a restaurant. We had a party of 18 so naturally called a week ahead of time to confirm a reservation and that a party of this size was possible. We booked in for 4:30 the following Saturday and arrived on time, although it was clear from the way the greeter frantically consulted with the manager /scrambled to put tables together that the staff were not informed. A half hour after our reservation, we were seated. Twenty minutes later our drinks came and orders were taken. We then proceeded to sit for a full two hours without food, or even a word of apology from the manager. When I asked a server if she knew how long the wait would be, she was clear they were hit with a rush. If a rush means you can?t serve a party for two whole hours, you shouldn?t accept the reservation. When the food finally arrived, my family and I asked for our bill asap (we were with our toddler who was already going to be an hour late for bed now). This obviously greatly annoyed our server, although I don?t see how asking for me bill after waiting for two hours and scarfing down my food so I can finally leave is unreasonable. It was clear once we sat down they couldn?t care less about our experience. I understand rushes happen but one acknowledgement from any staff member that we had indeed been waiting for two. whole. hours. would have gone a long way to alleviating the frustration. At the very least, not being visibly annoyed would have been nice. The food was fine, but because of the service I would not go back or recommend it at all.

Where to even begin with this one. Service left much to be desired. Waited for almost half an hour before our food order was even taken so it took an hour to get our food, we arrived at 4:30 or so and weren't eating until 5:30. Waiting 30 minutes for the food to be cooked isn't a problem, but sitting around for that same amount of time without having our orders taken is. Once the wait was over, it wasn't even very good. I asked for a medium steak, I received a charred, very well done steak with no pink in it whatsoever. After the bill came there was an issue with 4$ beers from 11-5 not being honoured. Our drinks were received before 5:00PM, and it should be made more clear if the 11-5 $4 beer deal is at the point of order or point of purchase. Overall severely disappointed. Service was poor, the food didn't come out as I had requested and there was an issue with a sale on beer that only resolved because a waitress who did not even take our drink order paid in (maybe even in her tips) to make up the difference, which feels entirely unfair to her as she wasn't responsible for the mishap. It should have been made clear to us that we wouldn't receive the sale when we brought it up when we made our drink order, and a waitress shouldn't be paying in her tips for the mistake of another person. Hoping that I just got unlucky and came in on an off-day.

I really like this place. We went there for the first time about a month ago and we're pleasantly surprised with the prices and quality of food. Both my husband and I are steak lovers and it had been a good long while since we had had a properly cooked steak; but the steaks we ordered were the correct temperature. The staff was very kind to us and our young children when we were there. One lady Lauren even remembered my daughter's name and greeted her by it when we returned a second time. All in all, I like this restaurant. My family and I will be returning. The house barbecue sauce is excellent.