Marina Cay Resort - BIGFORK

What a joke!!!! DO NOT STAY HERE!!!!!IF YOU BOOK HERE, YOU’RE THROWING YOUR MONEY AWAY.Sold a room that could sleep 7, got here and it slept 4. Had to get cots for others guests. Pool is not what’s in the pictures. Those are private pools you are seeing.Never cleaned room. Took all our towels one day and never replaced them. Office closed at 5, so couldn’t get any towels that night. Tiki bar offered frozen pizza for food and that’s it. Bedroom has a TV, but no cable to watch. CARPET IN ROOM IS STAINED AND IS AS OLD AS DIRT. Beds are so super uncomfortable, my 18 year old son said his back hurt every morning.No phone in room to get any help.Said they have a hot tub on Patio, and they do, but it was locked 80% of the time.

We visited as a family in August 2021 and stayed in a two-bedroom apartment right on the bay: a balcony with a beautiful view of the water, plus floor to ceiling windows in one of the bedrooms. The apartment was much more spacious than I had anticipated, and the kitchen was super well equipped. The children loved the swimming pool and we all thought the location was amazing. I think staying in a non-bay-facing apartment would feel very different: many of the other apartments are up on the hill' and not as charming-looking at all. Many front onto the large carpark, in fact. But ours was fabulous.

STAY AWAY!1. We were given Room CD 237, instead of originally reserved CD 142, a distinct difference from what was obligated in our reservation:a. Second Floor unit instead of a First Floor unit.b. King Bed instead of two Queen Beds.c. Sofa instead of Futon.2. We arrived at our room, and the only window air conditioner did not work.a. At the front office we were told it would be fixed right away. The front office individual called maintenance and told her that she forgot to tell maintenance that the AC was still not working in CD 237. (Clearly the issue was previously known.)b. When time went by, we requested another room since we checked in early, thinking maybe we could be relocated giving maintenance a chance to fix the air conditioning before other guests checked in. This would have allowed us to get settled and start enjoying our day. We were told this was not possible.c. We patiently waited for our AC to be fixed. We were told maintenance was fixing a TV in another room.d. When maintenance did show up, she tried and was not able to fix the unit. She told us a new unit was ordered but was not expected for another three days. She was going to bring up a portable unit.e. We patiently waited.f. Finally, a portable unit was brought to us. It only worked well enough to cool the bedroom.3. The pull-out sofa didn’t work. It had a sign on it saying it was out of order.a. Since we were originally expecting two queens, we had to request a roll-away bed.b. The front office again was closed. Nobody was answering the phone. I wentto the bar where a bartender was able to get ahold of maintenance, who said theroll-away would be right up.c. We patiently waited.d. We took a chance and went out to dinner (the restaurant was closed on Tuesday due to being short-staffed). The roll-away was there when we got back.4. In the end, we wasted 4 hours of valuable vacation time trying to sort this all out. CD 142 did not appear to be occupied.6. Other issues with CD 237:a. Cabinets containing used paint cans and paint supplies.b. When opening the cabinet door (turned out to be the one to the water heater), the blind drawer face fell off.c. The freezer was frosted over and needed defrosting, as was the refrigerator.A poor 1-Star experience at a 4-Star price.

Really enjoyed our stay at marina cay. Clean condo. Great pool.

1. We were given Room CD 237, instead of originally reserved CD 142, a distinct difference from what was obligated in our reservation: a. Second Floor unit instead of a First Floor unit. b. King Bed instead of two Queen Beds. c. Sofa instead of Futon. 2. We arrived at our room, and the only window air conditioner did not work. a. At the front office we were told it would be fixed right away. The front office individual called maintenance and told her that she forgot to tell maintenance that the AC was still not working in CD 237. (Clearly the issue was previously known b. When time went by, we requested another room since we checked in early, thinking maybe we could be relocated giving maintenance a chance to fix the air conditioning before other guests checked in. This would have allowed us to get settled and start enjoying our day. We were told this was not possible. c. We patiently waited for our AC to be fixed. We were told maintenance was fixing a TV in another room. d. When maintenance did show up, she tried and was not able to fix the unit. She told us a new unit was ordered but was not expected for another three days. She was going to bring up a portable unit. e. We patiently waited. f. Finally, a portable unit was brought to us. It only worked well enough to cool the bedroom. 3. The pull-out sofa didn’t work. It had a sign on it saying it was out of order. a. Since we were originally expecting two queens, we had to request a roll-away bed. b. The front office again was closed. Nobody was answering the phone. I went to the bar where a bartender was able to get ahold of maintenance, who said the roll-away would be right up. c. We patiently waited. d. We took a chance and went out to dinner (the restaurant was closed on Tuesday due to being short-staffed). The roll-away was there when we got back. 4. In the end, we wasted 4 hours of valuable vacation time trying to sort this all out. CD 142 did not appear to be occupied. 6. Other issues with CD 237: a. Cabinets containing used paint cans and paint supplies. b. When opening the cabinet door (turned out to be the one to the water heater), the blind drawer face fell off. c. The freezer was frosted over and needed defrosting, as was the refrigerator. A poor 1-Star experience at a 4-Star price.