Crema Coffee - Baltimore

The two women at the HSF1 location are some of the rudest people I’ve ever met. Recently I was double charged for my order due to a system error. At the time of the incident, I was serviced by a man who worked there. I showed him the double charge and he said that the extra charge would probably drop the next day, but if the charge did not drop to come back in to get the situation resolved. I did not think it was that big of a deal and just waited to see if the charges dropped. The next day, I got a notification from my credit card, asking me if I knew I was double charged. So I went back to the coffee shop, and the man was not there that day instead there were two women. I told the first woman about the situation and she seemed to be visibly frustrated. She said that I should still wait to see if the charges dropped and tried to dismiss me. I told her that the charges had gone through, and I even showed her my statement for my credit card. I asked if I could just get the same thing I ordered yesterday so that there was no need to try to refund me. The lady then threw her hands up in frustration and yelled “Fine do whatever you want to do!” and stomped to the back. The second lady looked surprised by her response and came up and told me that she would check their system. Something the first woman could’ve easily done instead of trying to dismiss me. Their system confirmed I was double charged, and instead of apologizing for both the inconvenience and the rudeness, she turned to the other lady to try to console her. Did they think I was trying to get one over on them? I have been there, 20+ times and I never had any issue with payment. I took my coffee and left. That will be the last coffee I ever get from that location. The coffee isn't even that great, it's just convenient.

Rude, expensive and mediocre. Go over to the medical center instead.

Very good cafe replacing the door of another place. They have sn exegetical staff, good menu snd decent prices . Located off us 1 st Juanita ave and us 1.

Very unprofessional and rude. Really aggressive towards minorities!

I have been a grad student now for almost four full years. I have relied on Crema 's coffee, breakfast and lunch options, and the smiles from the baristas the entire time. Daily Barista Special drinks are consistently tasty, the baked goods are always fresh, and prices are reasonable. I go to Crema multiple times a week and always walk away happy.