Smashburger - Aurora

Nice quality that is level across all locations I have visited from time to time. Maybe a little too much rosemary and other seasoning on the fries but we’re still hot and fresh. The interior is just plain sad looking. Stark.

I just left there and this is my lettuce wrap I ordered. On top of that I paid extra to add bacon and there isn't any. They just lost my business.

TOOK 45mins for food after we ordered… got rosemary frie wayyyy to much rosemary and salt an oil my regular fries old and cold had to warm my fries up in my own oven because did not want to travel back burger pink sloppy messy old soggy tomato’s my fish sandwich was soggy tomatoes as well had to add my own lettuce because their lettuce was welted WOOOOOOW NOT FOR $25 that is crazy I don’tUnderstand why we have to pay for this type of food

I picked up an order. there were 5 people. 2 in the register, one makes a shake and 2 people who pack orders. one of the people in the register was on the phone that took the order and the other was just there. I've never been recognized. the one who was standing there began eating with the other 2 people who bag food. I didn't even come here to get food for me and it was even a bad experience. and super rough that people eat, while bag food and not wash their hands or change their gloves. I don't know.

Only complain I have, is that there were three staff members in front of me two with back turned one chef looking out the window, still took up to 8 minutes for someone to ask me how I was doing and what my name on my order was, even the doordash person got served before me and I came in first! The one person that did pay attention I believe was the manager thank you very much, I appreciate you asking. Be more attentive to your guests!!!