O'charley's Restaurant Bar - Augusta

I visited this restaurant with my family on February 25th, 2023. I ordered steak, chicken tenders, BBQ ribs, fries, Mac n cheese, and a strawberry margarita. Overall, everything was good except for the ribs and Mac n cheese, which were not up to my expectations. However, I loved the Margarita and ended up ordering two of them.

We had a fantastic time last night! Everything was excellent! The food was delicious and our waitress Ashley was fantastic! She was lovely inside and out. She ensured that we had everything we needed and she happily answered all of our questions. She was friendly and attentive. She exceeded our expectations! We left with smiles on our faces. She truly made our visit special and left us eager to return soon! THANK YOU ASHLEY!

I have always loved o Charley's but today was a terrible day. From what I could tell, there was one server for the large eating area. I believe there was only one cook as well. My food was BAD. My sister got a simple baked potato that was not done. I brought mine home for the pups and sister took hers home to finish cooking inn the microwave. The poor server looked lost and some what untidy. Just not a good day for O Charley's. It will be a while before I go back if I go back.

Persons with Disabilities are NOT welcome here!This store Deserves ZERO stars! The employees were very rude and inconsiderate. 1 pm on Wed afternoon, there is ONE table occupied. We came in and I had to go looking for someone. There was NO employees in sight. I had to go back toward the kitchen and finally waved down an employee. She came out and took one look at my mom who has a service dog (wearing a service vest and labeled leash) and spun on her heals in passing said “ill get right back with a manager”.It took a loooong time. We were tired and upset having just come from the hospital with my Dad so after at least 5 minutes standing there, I , again, walked back toward the kitchen where I could hear the employees talking quite loudly. The lady who had come out earlier was saying “Well THEY will just HAVE to sit out on the patio”. Then I heard another voice say something about “ cant have a dog inside”…. Next the lady comes out and I say to her….” This IS a service dog, and you never even asked us before you ran off”. Meanwhile I had seen a guy in the bar and asked for the manager, who came quickly. We apologized to her for our possibly being tired and irritable but also made it clear to the manager that we did not appreciate the way the employee had disrespected and ignored us.The original employee sat us at a dirty table (no menu or silverware) by waving the hand and saying “just sit here”, then ran off. Another guest came in and was sat immediately right behind us and before they could even get comfortable, had water and bread on their table!! We had not even been visited by a waitress at that point!!We walked out!!Attached photo is of the empty restaurant as we walked out and the original employee standing and talking with the new guests not caring that we left apparently.

I have always enjoyed dining at this restaurant, but today I was disappointed with both the service and the quality of the food. I hope that my next visit will be better. The waitress was inattentive and the food was served cold, despite the manager's assurance that there were five cooks on duty. The only resolution offered was a $2 discount, which was disappointing.