Edgcumbes Edge Take-away Coffee Shop

I was charged £8.60 for two oat milk coffees with caramel….ridiculously over priced didn’t taste good either. I object to being charged 50p more per cup for oat milk. Medium size is gone in about four mouthfuls. Service rubbish as well was left standing at till for 5 minutes whilst staff did other trivial things. This used to be a great place back in the day but they’ve lost their heritage. Last time I visited had the same tasteless coffee will never visit this place again. Rip off merchants

I have been a loyal customer here for years since they first started selling retail coffee from the small office. I love the brand, the company ethics staff usually very welcoming. However in the past year there has been some staff changes in particular there is a male member of staff who does not greet you or make you feel valued as a customer , everything seems to be an effort like he’s doing you a favour he doesn’t even look you in the eye. I have raised this before with management but sadly nothing has changed I won’t be returning. Yesterday there was this man making the coffee another man taking orders. Both lacked customer service. Anything heated was burned to a crisp including cheese toasties sausage rolls, they forgot half of our order I noticed a customer after us got a totally different drink than she’d ordered. I don’t mind paying the high prices there but I expect guaranteed decent customer service a smile welcome to start with. Such a shame as the setting is superb the coffee is good.

We have been loyal customers of Edgcumbes for many years and purchased £100s of products over that time. We recently went for coffee at the cafe in Ford only to be met with rudeness when we asked for proper porcelain cups rather than the plastic cups we were given. We were told that in future we would only be able to have plastic cups (recycled plastic) and not have the choice to have a porcelain cup for our coffee at the cafe. As a result of this experience, we considered it appropriate to give customer feedback as suggested on Edgcumbes website. We did so because we imagined that we may not be the only customers disappointed to pay a premium price for coffee served in a plastic cup. However, despite two emails we received NO acknowledgement or reply and so sadly we will have no option but to take our custom elsewhere.

A beautiful place, lovely coffee, nice snacks. We walked there from campsite. Sadly they no longer take CASH. Luckily I had a card, and if we hadn't just walked 5 miles, we probably would have declined to stay there.

Nice ambience but the guy behind the counter needs some customer service training. No greeting, no smile and very abrupt. I work in a coffee shop and always greet my custoners with a hello, how are you today what would you like sir or madam. Cakes rather expensive but I have to say the carrot cake was lovely.