Cinderella Cakes - Anaheim

I’ve used Creative Cakes for over 20 years! Wedding to birthday cakes…I’ve moved away, and will make the drive just for their cakes. Fabulous!

This place is AMAZING! I've ordered some many cake with them! They are always super moist, beautiful creations! I even ordered my best friends wedding cake from them! On their year anniversary they made a cake for them for free, and it wasn't some small little cake! I will continue to drive way out of the way to get a cake from them!

Same as many others I have used Creative Cakes several times in the past and it was wonderful!!!! However, for some reason now they never answer the phone, and don't return voicemail messages. Their message says to try a text, so I texted the same number and a day later got a text back saying they could help so I said YES that's great! Told her what I wanted and then have never heard back. With that kind of odd and unreliable response I'm going to have to look elsewhere, unfortunately. Really sad as their cakes really were wonderful years ago.

Truly disappointed in their customer service. I ordered my wedding cake through them in 2018, the service was wonderful then not to mention the cake was out of this world delicious! For my sons first birthday we decided out of sentiment that we would contact Creative Cakes to see if they would be available. I contacted them well over a month and a half in advance mind you, I never heard anything back. Randomly, two weeks later around 9pm I get an email back saying sure we can help you, but NEVER heard from them again. I tried calling, no one returned my calls. Truly disappointed because I had such a great experience with them the first time and had hopes of being a customer for life. I will never order from them ever again.

This place is super unreliable lacks Customer service. I spoke to a woman on the phone about a quote on a cake she asked me to email her the picture and she left me on the phone for more than 10 mins to go pull up the picture , I literally never heard from her again that day . I attempted to call her that same day even the next . Like at least have the courtesy to call back say you are unable to place the order .... Sad because their cakes are beautiful but Very unprofessional ... hope they can provide better customer service in the future